The Weir Group PLC

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Customer Service Engineer - Drilling
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Company Profiles

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.


Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.


Business Need / Purpose of Role

Weir Oil & Gas Services is currently seeking a self-motivated driven individual with a proven track record in drilling equipment for the position of Customer Service Engineer. Ideal candidate should have a combination of basic technical and expanded commercial experience with a sound knowledge of oil and gas equipment industry.  Comfortable in the dynamic atmosphere of a technical service-oriented organization with a rapidly expanding customer base, should be target driven and able to eliminate sales obstacles through creative and adaptive approaches. This role offers career growth opportunities and exposure to a challenging environment where dynamic individuals can flourish.

Objectives & Measurement - Key Responsibilities

  • Including but not limited to:
    • Achieve sales turnover and profitability in line with company objectives
    • Expand Customer base
    • Identify key projects
    • Building relationship with key personnel (decision makers) within a customer’s site
    • Understanding customer needs and proving solutions accordingly
    • Hold technical discussions with clients
    • Provide solutions to clients requirements
    • Staying up to date on service capabilities for enhancing sales
    • Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
    • Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
    • Collecting market info in a structured way
    • To work with companies CRM, forecast and report systems
    • Assisting the finance department in collecting unpaid debts
    • Organize efficient travel within agreed budgets
    • Management of entertainment budget
    • Ensure completion of customer satisfaction reports
    • Attend product and sales training
    • Interact with the operations department to ensure that the customer requirements are met as per their expectations


  • Objectives & Measurement

    • Achievement of sales targets
    • Clients database
    • Customer Feedback
    • Regional Sales Brochure
    • Win/loss analysis report


Job Knowledge / Education and Qualifications

Education & Experience:

  • HNC/Degree in engineering (Mechanical or Petroleum)
  • Technical sales experience in the market of minimum 3 years.
  • Experience in selling repair and servicing of drilling equipments, valves and high pressure manifolds, BOPs and Koomey units.
  • Strong knowledge of engineering principles and practices.
  • Knowledge of API techniques.
  • Strong interpersonal, communications skills and outstanding ability to develop relationship with others.
  • Self starter and ability to troubleshoot and solve technical problems.
  • Safe driving record and valid drivers license.
  • Good computer skills.



Core Competencies

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.


Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.


Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.


Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.


Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.


Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.